Enterprise Holdings Full Time Greeter - Reno Airport in Reno, Nevada
Equal Opportunity Employer
National and Alamo at the Reno airport has an exciting opportunity for a Greeter. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling renters' needs as they relate to the rental process. Provides member with appropriate vehicle selection as determined by the rental guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
-This position is at the Reno Airport
Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
Welcome members to the facility when they exit the bus or arrive on the lot.
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
Assist members with questions and concerns to minimize counter visits.
Communicate customer service issues to management.
Ensure that hangtag information is completed correctly.
Maintain clean low mileage fleet mix requirements.
Maintain ready line area for cleanliness.
Thank member for their business.
Provide upgraded vehicles on request.
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
Equal Opportunity Employer/Disability/Veterans
Must have high school diploma or GED
Minimum of 1 year experience handling customer service functions
Must have a valid drivers license with no more than two moving violations in the last 3 years.
Must not have any alcohol or drug related incidents on your driving record in the last 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required;
Must be able to work the following shift/schedule: Full time position and available to work any day and any shift that is needed. Current hours are Friday to Sunday 9:00am -5:30pm and Monday to Tuesday 2:30pm-11:0pm.
Job ID 2019-301519
Location Customer Service/Support - Customer Service/Support
Category Reno Tahoe Intl Airport
Airport / City US-NV-Reno