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Enterprise Holdings Customer Assistance Representative - RDU Airport in Raleigh, North Carolina

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. This is a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Customer Assistance Representative (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is Part-Time and located at the RDU Airport. Candidates must be willing to work the following schedule (Candidates working between 30-39 hours will be eligible for benefits) :

Sunday: 8:00am-4:00pm

Monday: OFF

Tuesday: OFF

Wednesday: OFF

Thursday: OFF

Friday: 8:00am-4:00pm

Saturday: 10:00am-6:00pm

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service, retail, or administrative support experience

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Apart from religious observation, must have flexibility to work shifts at a seven day/wk operation including weekends and holidays

  • Must be able to work part-time

  • Must be willing to accept $10/hr

  • Must be willing to work at the RDU Airport

  • Must be willing to work the following schedule (Candidates working between 30-39 hours will be eligible for benefits):

Sunday: 8:00am-4:00pm

Monday: OFF

Tuesday: OFF

Wednesday: OFF

Thursday: OFF

Friday: 8:00am-4:00pm

Saturday: 10:00am-6:00pm

Job ID 2019-297351

Location Customer Service/Support - Customer Service/Support

Category Raleigh/Durham Intl Airport

Airport / City US-NC-Raleigh

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