Enterprise Holdings Full-Time Exit Booth Agent Sky Harbor Airport in Phoenix, Arizona

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

The position is a Full Time position (40 hours per week).

Apart from religious observation, must be available on weekends and holidays, and must be able to work ONE of the following shifts/schedules:

  • Thursday through Monday 2:30pm-10:30pm

  • Friday through Tuesday 3:30pm-11:30pm

  • Saturday through Wednesday 5:30pm-1:30am

Position pays $11.50 per hour + performance bonus opportunity monthly

Job location: Sky Harbor Airport Alamo Rent A Car and National Car Rental branches

Responsibilities

  • Prepare all rental documents accurately and completely.

  • Verify car information and VIN number for security and car control.

  • Provide additional service to Emerald Aisle members by offering our refueling option.

  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.

  • Provide all customers with undivided attention while assisting them at the exit booth.

  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age.

  • High School Diploma or G.E.D. required.

  • Minimum of 1 year experience handling customer service functions.

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

  • Must have a valid driver's license with no more than 2 moving violations or at-fault accidents within the last 3 years

  • No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work ONE the following shift/schedules

  • Thursday through Monday 2:30pm-10:30pm

  • Friday through Tuesday 3:30pm-11:30pm

  • Saturday through Wednesday 5:30pm-1:30am

Job ID 2018-240585

Location Customer Service/Support - Customer Service/Support

Category Phoenix Sky Harbor Aprt

Airport / City US-AZ-Phoenix