Enterprise Holdings Return Agent National Alamo ONTARIO Airport ONT in Ontario, California

Overview

National and Alamo has an exciting opportunity for Return Agent at our ONTARIO Airport! The Return Agent provides a superior, friendly, and efficient transaction (at time of return) using the company approved service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

*This position is based at our National Alamo ONTARIO Airport location at 91761*

This is a Union position. Schedule based on a shift bid. Must have open availability (apart from religious obserances, must be available to work 40 hours/week, flexible schedule, including holidays, nights and weekends)

Starting pay is $11.40/hour + commission

Responsibilities

  • Use company approved sales and service techniques when determining customer needs

  • Offer optional products to meet customer wants and needs.

  • Prepare all rental and return documents accurately and completely.

  • Qualify each customer using our company rental requirement guidelines.

  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

  • Ensure that the return date and time on the rental agreement is accurate.

  • Review all charges at the time of vehicle return.

  • Prepare the Rental Agreement Folder with all required information.

  • Answer the phones to assist customers in a friendly, helpful and prompt manner.

  • Assist customers by effectively resolving all customer service issues.

  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High School Diploma or G.E.D. required

  • Must have a minimum of 1 years of Customer Service Experience

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work the following shift/schedule: flexible schedule with the availability to work nights, weekends and holidays.

  • This position requires a valid drivers license

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Job ID 2018-260812

Location Customer Service/Support - Customer Service/Support

Category Ontario Airport

Airport / City US-CA-Ontario