National Car Rental Jobs

Job Information

Enterprise Holdings Part Time Customer Assistance Representative- Morristown Airport, Morristown NJ in Morristown, New Jersey

Overview

The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This is a part-time position working 25 hours per week in our Morristown Airport location supporting the Alamo and National Brand.

The compensation is $13.00/hour and is located at 8 Airport Rd, Morristown, NJ 07960

This is an ideal position and schedule for anyone who loves working with customers and is looking for supplemental income with a 2nd job or work while attending school.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers and/or dropping off customer in a safe and courteous manner

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • Must have two years of college experience OR two years of customer service experience

  • Must have a high school diploma or GED

  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Aside from religious observations, must be available to work the schedule listed below.

  • Must reside in a reasonable commute (no more than one hour) to location or willing to relocate within 30 days of start date.

  • Must be able to read, write, and speak English.

New Jersey DMV Requirements:

First-time drivers or under 21 years old:

If you are a first-time driver or under age 21, you must complete the mandatory(GDL) program requirements. New Jersey’s GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.

Mondays- 8am-6pm (1 hour meal break)

Tuesdays- OFF

Wednesdays- 8am-1pm

Thursdays- 1pm-6pm

Fridays 12pm-5pm

Job ID 2019-290969

Location Customer Service/Support - Customer Service/Support

Category Morristown

Airport / City US-NJ-Morristown

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