Enterprise Holdings Full-Time Greeter - Los Angeles Intl Arpt in Los Angeles, California

Overview

Equal Opportunity Employer/Disability/Veterans

Get on the fast track to a more rewarding career with Alamo Car Rental! A team that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion-dollar industry leader that is rapidly expanding and growing. At Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Alamo has an exciting opportunity for a Greeter. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling member needs as they complete the rental process. Provides customers with appropriate vehicle selection, creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities

  • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.

  • Welcome members to the facility when they exit the bus or arrive on the lot.

  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.

  • Assist members with questions and concerns to minimize counter visits.

  • Communicate customer service issues to management.

  • Ensure that hangtag information is completed correctly.

  • Maintain clean low mileage fleet mix requirements.

  • Maintain Emerald Aisle for cleanliness.

  • Thank member for their business.

  • Provide upgraded vehicles on request.

  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.*Moderate physical activity which requires handling of objects up to 25 pounds with long periods of standing and walking.

Qualifications

  • Must be at least 18 years of age

  • Must be able to read, write and speak English fluently

  • High School Diploma or G.E.D.

  • Minimum of 1 year experience handling customer service functions

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work the following shift/schedule: Various shifts including graveyard, weekends, holidays, evening and nights.

  • This position requires a Valid Drivers License

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law

Job ID 2018-239118

Location US-CA-Los Angeles

Category Customer Service/Support - Customer Service/Support

Airport / City Los Angeles Intl Arpt (LAX)