Enterprise Holdings Return Agent - Kona Airport National in Kona Keahole Airport, United States
Equal Opportunity Employer/Disability/Veterans
National Car Rental has an exciting opportunity for a Return Agent at the Big Island Kona Keahole Airport location.
The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
This position is part time 30-39 hours/week and comes with excellent benefits including medical, dental, vision, 401k and profit sharing.
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
For National: Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Additional duties as assigned by a member of management.
Must have completed High School diploma or equivalent.
Must be at least 18 year of age or older.
Minimum of 1 year experience handling customer service functions preferred.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products preferred.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work a 30-39 hours per week schedule including nights, weekends and holidays.
Must have a valid driver's license with a satisfactory driving record (No more than 3 moving violations within the last 3 years and no DWI or DUI within the last 5 years).
Job ID 2018-237159
Category Customer Service/Support - Customer Service/Support
Airport / City Kona Keahole Airport