Enterprise Holdings Seasonal Customer Return Agent- Full Time in Detroit, Michigan
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
This is a seasonal position beginning mid May 14th and will go until October 14th, not to exceed 150 days. This position is based out ofthe Metro Detroit Airport.
This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.
Greet all customers as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Complete return transactions with 100% accuracy.
Inquire about service, satisfaction and document dissatisfaction.
Accurately check vehicle for damage on incoming vehicles
Determine if vehicle is being returned with accurate amount of gas
Accurately document mechanical and or body damage communicated by the customers.
Keep lot organized for ease of access and traffic flow.
Management reserves the right to modify, change or delete duties assigned.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required
Minimum of 6 months customer service experience
Must have basic computer skills
Must have a valid driver's license with no more than 2 moving violations within the last 3 years
No drug or alcohol related convictions on driving record in the last 5 years
Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
Must be seeking seasonal employment not to exceed 150 days
Must be able to work varying shifts, including days, nights, weekends and holidays
Job ID 2019-278206
Location Customer Service/Support - Customer Service/Support
Category Detroit Metro Airport
Airport / City US-MI-Detroit