National Car Rental Jobs

Job Information

Enterprise Holdings Customer Return Agent - Full Time in Detroit, Michigan

Overview

National/Alamo is hiring for a full-time Rental Return Agent. The Rental Return Agent, using a handheld device, is responsible for providing exceptional and efficient service during the rental return process. They answer questions, record vehicle millage, fuel level and condition; in addition to completing the rental process. Rental Return Agents are one of the final customer touch points to ensure the customers were completely satisfied with the rental process.

  • Hourly rate of $9.90/hr. with an increase to $10.15/hr. at 6 months and $10.40/hr. at 12 months

  • Full Benefits Provided: Health, Vision, Dental, 401K, Pair Time-Off

  • DTW Airport – 338 Lucas Dr. Detroit 48242 (Romulus area)

  • Must have open availability, including mornings, afternoons, evenings, weekends and holidays

We are a multi-billion industry leader, known for exceptional service. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

Responsibilities

  • Greet customers as they arrive to return their rental.

  • Remind customers to check for personal belongings. Secure and tag any items found in the vehicle.

  • Accurately complete rental transaction and ensure customer satisfaction.

  • Review rental changes and provide an accurate receipt to customer.

  • Provide information to customer regarding transportation to the airport terminal.

  • Inquire about level of customer service and document any concerns.

  • Accurately check vehicle for damage.

  • Assist in keeping lot organized for ease of access and traffic flow.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High School Diploma or G.E.D. required

  • Minimum of 6 months customer service experience

  • Must have basic computer skills

  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years

  • No drug or alcohol related convictions on driving record in the last 5 years

  • Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing

  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future

  • Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays

Job ID 2019-290900

Location Customer Service/Support - Customer Service/Support

Category Detroit Metro Airport

Airport / City US-MI-Detroit

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