Enterprise Holdings Customer Return Agent - Full Time in Detroit, Michigan
National/Alamo is hiring for a full-time Rental Return Agent. The Rental Return Agent, using a handheld device, is responsible for providing exceptional and efficient service during the rental return process. They answer questions, record vehicle millage, fuel level and condition; in addition to completing the rental process. Rental Return Agents are one of the final customer touch points to ensure the customers were completely satisfied with the rental process.
Hourly rate of $9.90/hr. with an increase to $10.15/hr. at 6 months and $10.40/hr. at 12 months
Full Benefits Provided: Health, Vision, Dental, 401K, Pair Time-Off
DTW Airport – 338 Lucas Dr. Detroit 48242 (Romulus area)
Must have open availability, including mornings, afternoons, evenings, weekends and holidays
We are a multi-billion industry leader, known for exceptional service. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees
Greet customers as they arrive to return their rental.
Remind customers to check for personal belongings. Secure and tag any items found in the vehicle.
Accurately complete rental transaction and ensure customer satisfaction.
Review rental changes and provide an accurate receipt to customer.
Provide information to customer regarding transportation to the airport terminal.
Inquire about level of customer service and document any concerns.
Accurately check vehicle for damage.
Assist in keeping lot organized for ease of access and traffic flow.
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
High School Diploma or G.E.D. required
Minimum of 6 months customer service experience
Must have basic computer skills
Must have a valid driver's license with no more than 2 moving violations within the last 3 years
No drug or alcohol related convictions on driving record in the last 5 years
Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays
Job ID 2019-290900
Location Customer Service/Support - Customer Service/Support
Category Detroit Metro Airport
Airport / City US-MI-Detroit