Enterprise Holdings Full Time Exit Booth Agent Alamo in Denver, Colorado

Overview

Are you looking for a career in the ever-growing Colorado travel & tourism industry? Do you want to be part of a company that is consistently ranked #1 for customer service?

We have an exciting opportunity in customer service and sales as an Exit Booth Agent with our team at Alamo Car Rental at Denver International Airport !

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This is a full-time position (40 hours/week) including evenings, week-ends and holidays.

Compensation is $12.75/hour with incentive-based pay bonuses on performance and customer service. Incentives can range between $100-$300 each month in addition to hourly pay!

Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!

Location:

Alamo Car Rental, Denver International Airport

23842 E 78th Ave

Denver, CO 80249

Candidates must be able to work one the following schedules:

Option 1: Tues.-Sat. 3:30pm-12am (Sun. & Mon. OFF)

Responsibilities

  • Prepare all rental documents accurately and completely.

  • Verify car information and VIN number for security and car control.

  • Provide additional service to Emerald Aisle members by offering our refueling option.

  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.

  • Provide all customers with undivided attention while assisting them at the exit booth.

  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age

  • Minimum of 1 year experience handling customer service functions

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

  • Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 3 years.

  • No drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Job ID 2018-260550

Location Customer Service/Support - Customer Service/Support

Category Denver Intn'l Airport

Airport / City US-CO-Denver