Enterprise Holdings Exit Booth Agent DFW Airport in Dallas, Texas

Overview

Get on the #FastTrack with Enterprise Holdings! National and Alamo has an exciting opportunity for a Customer Service Agent in our Exit Booth at the Dallas/Fort Worth Airport in Irving, TX! The Exit Booth Agent provides superior, friendly, efficient customer service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

This position is located at the DFW Airport, 2424 E 38th Street, Dallas , TX 75261 . (no security clearance required)

  • Full-Time Position

  • $12-$15/Hour with Incentive Bonuses

  • Medical, Dental, Vision Benefits, along with Rental Discounts, and Auto Purchasing Discounts

  • Aside from religous observations, must be willing to work evenings and weekends

Responsibilities

  • Prepare all rental documents accurately and completely.

  • Verify car information and VIN number for security and car control.

  • Provide additional service to customers by offering our refueling option.

  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.

  • Provide all customers with undivided attention while assisting them at the exit booth.

  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age

  • High School Diploma or G.E.D. required

  • Must have a valid drivers license for at least one year with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Minimum of 1 year experience handling customer service functions

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work a flexible schedule to include weekends.

  • Must be able to work a flexible shift to include nights, weekends, and holiday hours - schedules determined by shift bid process, based on seniority

  • Must be willing to accept an average hourly pay of $11.00-$15.00/hour based on sales performance, base hourly pay, and overtime worked within the first year

Job ID 2019-274052

Location Customer Service/Support - Customer Service/Support

Category DFW Dallas/ Ft. Worth Airport

Airport / City US-TX-Dallas