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Enterprise Holdings Car Rental Return Agent DFW Airport in Dallas, Texas

Overview

National and Alamo at the Dallas-Fort Worth Airport in Dallas, TX has an exciting opportunity for a Full Time Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

  • This position is located at the Dallas Fort Worth Airport, 2424 E. 38th St., Dallas, TX 75261

  • $12/Hour plus bonus incentives

  • Benefits: full benefits including medical, vision, and dental insurance, a regular weekly schedule, 401K match, paid time off, car rental and car purchase discounts, and a fun and friendly place to wo rk

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

  • Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years of age.

  • High School Diploma or G.E.D. required.

  • Minimum of 1 year combined customer service experience

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

  • Must possess a valid driver's license with no more than 1 moving violation and/or at-fault accident on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must not require work authorization sponsorship from our company for an employment-based work permit or other work authorization document now or in the future

  • Must accept $12/hour

  • Must be able to work in outdoor elements with long periods of standing and walking

  • Must be available to work a 40 hour/week schedule

  • Must live in the greater Dallas/Fort Worth area

Job ID 2020-315151

Location Customer Service/Support - Customer Service/Support

Category DFW Dallas/ Ft. Worth Airport

Airport / City US-TX-Dallas

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