Enterprise Holdings Return Lane Agent- Dulles in Sterling, Virginia
Equal Opportunity Employer/Disability/Veterans
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
The pay for this position is $10.30 per hour plus the ability to earn incentives. Average incentive pay is $2.00+ per hour on top of the 10.30 per hour.
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
Must be at least 18 years old
High School Diploma or G.E.D. required
Minimum of 1 year customer service experience within the last six years or in lieu of experience, 1 year of college.
Must have held a valid US driver's license for the past year and not have more than 2 moving violations within the last 3 years
Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing with or without reasonable accommodation.
Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
In accordance with Washington, DC law, candidates will not be asked about their criminal record and no criminal background checks will be conducted unless and until a contingent offer of employment has been extended.
In accordance with Prince Georges, MD and Montgomery County, MD law, candidates will not be asked about their criminal record and no criminal background checks will be conducted until after a successful first interview has been conducted.
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future.
Must live or will be living (within 30 days) in the DC /NOVA area.
Apart from religious observation, must be able to work:
Job ID 2017-207054
Category Customer Service/Support - Customer Service/Support
Airport / City Washington Dulles Airport