Enterprise Holdings Full Time Exit Booth Agent Oakland Airport in Oakland, California

Overview:

Equal Opportunity Employer/Disability/Veterans

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

*This position pays $13.18 per hour and includes incentives*

Responsibilities:

  • Prepare all rental documents accurately and completely.

  • Verify car information and VIN number for security and car control.

  • Provide additional service to Emerald Aisle members by offering our refueling option.

  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.

  • Provide all customers with undivided attention while assisting them at the exit booth.

  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Qualifications:

  • Must be at least 18 years of age.

  • High School Diploma or G.E.D. required.

  • Minimum of 6 months of experience handling customer service responsibilities.

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

  • Must be able to understand, read, write, and speak English.

  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be able to work 40 hours per week within following hours of operation - 7 days a week from 6AM-12AM.

Job ID 2017-205953

Location US - CA - Oakland

Category Customer Service/Support - Customer Service/Support

Airport / City Oakland