Enterprise Holdings Full Time Lead Customer Service Agent - Kaiulani, Waikiki in Oahu, Hawaii

Overview:

Equal Opportunity Employer

Get on the fast track to a more rewarding career with Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

Alamo Rent A Car has an exciting opportunity for a Full Time Lead Customer Service Agent position at the Kaiulani, Waikiki location . This position will provide superior, friendly, and efficient customer service at their time of rental using the company approved service techniques. This is a leadership role in facilitating the rental/return process, including verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. The Lead Customer Service Agent handles and resolves customer questions, comments and complaints pleasantly by providing superior customer service while working face-to-face with customers. They create and maintain a friendly, efficient, team oriented environment for all customers and coworkers. They perform all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

Responsibilities:

  • Greets and answers customer questions and provides assistance based on each customer’s needs and requests

  • Ascertains customer satisfaction by gathering information and watching for body language, verbal and non-verbal actions by customer. Works immediately to completely satisfy customers

  • Identifies and attends to the customer by name, verifies rental agreement and reservation

  • Gives out business cards to ensure customer loyalty and location’s pledge to customer service

  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes

  • Assists with vehicle checks, when time permits

  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty

  • Provides all customers with undivided attention while assisting them

  • Prepares any and all rental and return documents accurately and completely

  • Offers all customers assistance with directions, maps, local area information and appropriate return service information

  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges

  • Ensures that the return date and time on the rental agreement is accurate

  • Reviews all charges at the time of vehicle return to ensure customer’s complete satisfaction

  • Maintains the appearance of the rental counters and customer areas to present a neat and orderly image

  • Ensures a smooth and effective return service, and maintains work area in a safe and clean condition

  • Assists customers within the queue to minimize any wait time and provide the most efficient service possible

  • When assigned, answers the telephone in a friendly, helpful and prompt manner

  • Maintains a regular and reliable level of attendance and punctuality

  • Performs miscellaneous job-related duties as assigned

Qualifications:

  • Must have a High School Diploma or GED.

  • Must be at least 18 years old.

  • Minimum of 1 year experience handling customer service responsibilities.

  • Leadership role experience is preferred

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

  • Must be able to understand, read, write, and speak English.

  • Must have a valid driver's license (No more than 3 moving violations within the last 3 years and no DWI/DWI's within the last 5 years)

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work a flexible full time 40 hours per week schedule which will include weekends and holidays.

Job ID 2017-197741

Location US - HI - Oahu

Category Customer Service/Support - Customer Service/Support

Airport / City Various locations