Enterprise Holdings Part Time Return Agent - National Lihue Airport in Lihue, Hawaii

Overview:

Equal Opportunity Employer

National at the Lihue Airport has an exciting opportunity for a Part Time Return Agent (30-39 hrs/wk). The Return Agent provides superior, friendly, and efficient customer service during the rental return process while accurately completing all transactions in a quick and efficient manner. They perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customers to check for personal belongings

  • Identify any items found in the vehicle with a plate number, date, time and turn into lost and found.

  • Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

Qualifications:

  • High School Diploma or G.E.D. required

  • Must be at least 18 years of age or older

  • Must be able to read, write, speak and understand English

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Apart from religious observation, must be able to work a 30-39 hours per week schedule including nights, weekends and holidays

  • Must have a valid driver's license with a satisfactory driving record

Job ID 2017-199372

Location US - HI - Lihue

Category Customer Service/Support - Customer Service/Support

Airport / City National - Kauai