Enterprise Holdings Part Time Greeter - National Lihue Airport in Lihue, Hawaii
Equal Opportunity Employer/Disability/Veterans
National Car Rental has an exciting opportunity for a Part Time Greeter at the Lihue Airport location. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. They provide members with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. The Greeter creates and maintains a friendly, efficient environment for all customers. They assists in making all transactions quick and efficient and perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Work pro-actively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
Welcome members to the facility when they exit the bus or arrive on the lot.
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
Assist members with questions and concerns to minimize counter visits.
Communicate customer service issues to a manager.
Ensure that hang-tag information is completed correctly.
Maintain clean low mileage fleet mix requirements.
Maintain Emerald Aisle for cleanliness.
Thank member for their business.
Provide upgraded vehicles on request.
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
Must have a High School Diploma or G.E.D.
Minimum of 1 year experience handling customer service functions
Must possess a valid driver’s license with a satisfactory driving record (no more than 3 moving violations in the last 3 years and no drug or alcohol related convictions in the last 5 years.)
A minimum of basic level experience and understanding of a PC
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work 30-39 hours with a flexible work schedule, including weekends, holidays, evening/closing shifts
Job ID 2017-205616
Category Customer Service/Support - Customer Service/Support
Airport / City National - Kauai