Enterprise Holdings Full Time Rental Sales Agent - Kona Alamo Keahole Airport in Kailua-Kona, Hawaii

Overview:

Equal Opportunity Employer

Get on the fast track to a more rewarding career with Alamo Rent A Car - team that is committed to quality, innovation, customer satisfaction and employee development.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Alamo has an exciting opportunity for a Rental Sales Agent. The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques.They facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

Responsibilities:

  • Make eye contact and greet all customers; thank customers at the conclusion of their transactions.

  • Provide all customers with undivided attention while assisting them at the counters.

  • Use Company approved sales and service techniques when determining customer needs. Offer all optional products to meet customer wants and needs.

  • Prepare all rental and return documents accurately and completely.

  • Qualify each customer using our company rental requirement guidelines.

  • Offer all customers assistance with directions, maps, local area information, appropriate service information, etc.

  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

  • Ensure that the return date and time on the rental agreement is accurate.

  • Review all charges at the time of vehicle return.

  • Prepare the Rental Agreement Folder with all required information.

  • Answer the phone in a friendly, helpful and prompt manner.

  • Assist customers by effectively resolving all customer service issues.

  • Maintain the appearance of the rental counters and areas to present a neat and orderly image.

  • Ensure that the counter is stocked with appropriate supplies to provide smooth and effective counter service.

  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of the customer.

  • Maintain a regular and reliable level of attendanceand punctuality

  • Perform miscellaneous job-related duties as assigned

Qualifications:

  • Must have a high school diploma or G.E.D. or equivalent.

  • No drug or alcohol related conviction on your record in the past 5 years (i.e., DUI, DWI).

  • Must have a minimum of 2 years of commission and/or incentive based sales experience with a solid customer service background.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Aside from religious accommodation, must be able to work a flexible full time 40 hours per week including weekends and holidays.

Job ID 2017-197156

Location US - HI - Kailua-Kona

Category Sales - Sales

Airport / City Kona Keahole Airport