National Car Rental Jobshttp://jobs.nationalcar.com2012-05-22 18:31:58.455170USAKahuluiMaui Alamo Airport - FT Customer Service Agent Job ID: 2012-57879 Location: US-HI-Kahului Category: Customer Service/Support - Customer Service/Support Airport / City: Alamo - Maui More information about this job: Overview: Get on the fast track to a more rewarding career with Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. Responsibilities: * Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction. * Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both. * Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return. * Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information. * Answer telephone in a friendly, helpful and prompt manner. * Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. * Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service. * Assist customers within the queue to minimize any wait time and provide the most efficient service possible. Qualifications: * Must have a High School Diploma or G.E.D. required. * Minimum of 1 year experience handling customer service responsibilities. * A minimum of basic level experience and understanding of a PC and Microsoft Office Products required. * Must have a valid driver's license with a satisfactory driving record * Must be authorized to work in the U.S. and not require sponsorship now or in the future (e.g. H-1B Visa status) * Must be able to work the early morning, afternoon and night shift; both weekend days; all holidays Apply for this job: * Apply for this job online</font color="#008000">We are an Equal Opportunity Employer M/F/D/V.2012-04-03 23:52:38United StatesNational Car Rental/Alamo Rent A CarHawaii2012-57879HIKahului, HI27622561http://jobs.nationalcar.com/xml/27622561/jobUSAKahuluiMaui Alamo or National - Full Time Return Agent Job ID: 2012-57238 Location: US-HI-Kahului Category: Customer Service/Support - Customer Service/Support Airport / City: National - Maui More information about this job: Overview: Get on the fast track to a more rewarding career with National Car Rental Team that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees This Return Agent position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions. Responsibilities: * Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. * Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. * Advise and review rental charges; and provide an accurate receipt to the customer. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. * Complete return transactions with 100% accuracy. * Inquire about service, satisfaction and document dissatisfaction. * Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. * Use of proper statement to determine if vehicle is being returned with full tank of gas. * Complete a service alert for any mechanical and or body damage communicated by the customers. * Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. * Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. * Keep lot organized for ease of access and traffic flow. * Management reserves the right to modify, change or delete duties assigned. Qualifications: * Must have a High School Diploma or G.E.D. required * Minimum of 1 year customer service experience * Must have basic computer skills * Must have a valid driver's license with a satisfactory driving record * Must be able to speak, understand, read and write English. * Must be able to work outdoors in the elements with long periods of standing * Must be authorized to work in the U.S and does not require sponsorship to work in the U.S now or in the future * Apart from religious observation, must be available to work 40 hours per week and flexible to work a combination of nights/closing shifts, opening shifts including weekends and holidays. Apply for this job: * Apply for this job online</font color="#008000">We are an Equal Opportunity Employer M/F/D/V.2012-03-31 12:05:27United StatesNational Car Rental/Alamo Rent A CarHawaii2012-57238HIKahului, HI27538688http://jobs.nationalcar.com/xml/27538688/jobUSAKahuluiMaui Alamo/National Airport - Full Time Bus Driver (CDL Required) Job ID: 2012-57019 Location: US-HI-Kahului Category: Transportation - All Positions Airport / City: Alamo - Maui More information about this job: Overview: Get on the fast track to a more rewarding career with Alamo/National Rental Car companies that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. Alamo Rent a Car/National Car Rental at Kahului Airport has an exciting opportunity for aFull Time CDL Bus Driver. The Bus Driver provides superior, friendly, efficient service during the rental car process, transporting customers to and from the rental facility in a safe and timely manner. Establishes and maintains clear communications with other bus operators and management team to ensure a consistent, superior level of customer service. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. Responsibilities: * Provide customer service including greeting, arrival statement; identify level of service, determining airline drop-off, giving direction to exit and thanking customers. * Provide safe, clean and comfortable transportation. * Ensure that the bus is mechanically sound and that all required preventive and scheduled maintenance has been performed. * Obey traffic regulations, use defensive driving skills and drive with seatbelts fastened. * Assist passengers on and off the bus and help with luggage as needed. * Operate radio in a professional manner using ten codes to keep base and other buses informed of traffic and location status. * Inspect bus for damage and ensure that all equipment is in working order. Inform manager of any maintenance and or safety hazards. * Follow route and bus spacing as required by location busing standards. * Additional duties as assigned by management. This position requires a commercial drivers license (CDL Class B with Air Brake and Passenger Endorsements) and is subject to DOT requirements including a pre-employment drug test and physical. Qualifications: * Must have a High School Diploma or G.E.D. required * Minimum of 1 year bus driving experience with a CDL transporting passengers * Must be able to lift a minimum of 50 lbs to assist customers with luggage * Must have a Commercial Driver's License (CDL Class A or B); must have Passenger and Brake Endorsement; must have a satisfactory driving record * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Must be able to complete a pre-employment DOT physical exam & drug test to obtain a Medical Card as required by the USDOT * Apart from religious observation, must be able to work a flexible schedule including weekends, night shifts and holidays Apply for this job: * Apply for this job online</font color="#008000">We are an Equal Opportunity Employer M/F/D/V.2012-03-20 19:18:13United StatesNational Car Rental/Alamo Rent A CarHawaii2012-57019HIKahului, HI27268085http://jobs.nationalcar.com/xml/27268085/jobUSAKahuluiMaui Airport - Driver (non-customer facing) Job ID: 2012-53246 Location: US-HI-Kahului Category: Customer Service/Support - Customer Service/Support Airport / City: Alamo - Maui More information about this job: Overview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At Alamo Rent a Car, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. Thefull time Driveris responsible for moving and positioning vehicles to various designated locations for servicing, transport and/or rental. Perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This position is full time and pays $9 per hour. Responsibilities: * Drive the vehicles from return location to cleaning/servicing location; leave vehicles positioned for best access by service agents, as directed by management. * Drive serviced vehicles to ready line area and park for easy access by customers as directed by management. * Deliver vehicles to other locations as directed by management, such as licensee locations, rail yard, auction sites, body shops, or other corporate locations. * Move vehicles to different areas of the lot or facility as needed and directed by management. * Answer customer questions or direct them to the appropriate person. * Perform other service-related duties to ensure our products and services meet the needs of our customers. * Management reserves the right to modify, change or delete assigned duties. Qualifications: * Must have a High school diploma or GED * Previous work experience handling similar functions and responsibilities is preferred * Must have a valid driver's license with a satisfactory driving record (no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years) * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Must be able to understand, read, write, and speak English. * Aside from religious observation, must be able to work the following shift/schedule: all shifts, both weekend days and holidays. Apply for this job: * Apply for this job online</font color="#008000">We are an Equal Opportunity Employer M/F/D/V.2012-02-02 23:13:53United StatesNational Car Rental/Alamo Rent A CarHawaii2012-53246HIKahului, HI26287573http://jobs.nationalcar.com/xml/26287573/jobUSAKahuluiMaui Alamo or National Airport - Rental Sales Agent Job ID: 2011-50001 Location: US-HI-Kahului Category: Sales - Sales Airport / City: National - Maui More information about this job: Overview: Alamo and National Rent a Car has an exciting opportunity for aRental Sales Agent. The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. We are looking for both full time and part time positions. Responsibilities: * Use company approved sales and service techniques when determining customer needs * Offer optional products to meet customer wants and needs. * Prepare all rental and return documents accurately and completely. * Qualify each customer using our company rental requirement guidelines. * Provide customers assistance with directions, maps, local area information, appropriate service information, etc. * Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. * Ensure that the return date and time on the rental agreement is accurate. * Review all charges at the time of vehicle return. * Prepare the Rental Agreement Folder with all required information. * Answer the phones to assist customers in a friendly, helpful and prompt manner. * Assist customers by effectively resolving all customer service issues. * Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Qualifications: * High School Diploma or G.E.D. required * Must have a minimum of 2 years of commission and/or incentive based sales experience * Must have a minimum of intermediate experience with PC and Microsoft products * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Apart from religious accommodation, must be able to work the following various shift(s)/schedule(s): including holidays, weekends and closing shift Apply for this job: * Apply for this job online</font color="#008000">We are an Equal Opportunity Employer M/F/D/V.2011-11-14 18:58:44United StatesNational Car Rental/Alamo Rent A CarHawaii2011-50001HIKahului, HI24852036http://jobs.nationalcar.com/xml/24852036/job