Enterprise Holdings Maui National Airport - Emerald Club Service Specialist Full Time in Kahului, Hawaii
Equal Opportunity Employer/Disability/Veterans
Maui National Car Rental at the Kahului Airport location currently has an opening for an Emerald Club Service Specialist (Full Time) ! This role focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. An Emerald Club Specialist is responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy. The Specialist also performs all responsibilities with professionalism and focus on the needs of our customers and in accordance with our Quality Standards.
This position is 40 hours per week and is eligible for benefits including medical, dental, vision, 401K and more.
If you are a good problem solver with a strong focus on providing superior, friendly, and efficient service then this role may be for you!
Welcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome
Provide information in a professional and courteous manner
Review daily game plan in preparation for Emerald Service delivery
Review reservation manifest for special requests
Work pro-actively with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply.
Maintain clean, low mileage fleet mix that meets Emerald Club requirements
Ensure that vehicle hangtags are completed correctly
Return failed inspection units back to production for re-cleaning and service agent coaching
Facilitate change of equipment (COE) vehicles or additional equipment to meet customer's needs
Knowledgeable of Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Services (LOS).
Understand and utilize radio communication codes in a professional manner
Assist members with questions and concerns and provide resolution as necessary
Offer assistance with luggage as needed
Document and communicate customer service issues to a manager
Keep Aisle area organized and clean for ease of access and appearance of the facility
Direct customers to the exit booth, provide local directions, maps and return directions as needed
Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers
Identify and communicate areas of opportunity for improved Emerald Club service delivery
Thank Emerald Club members using the prescribed dialogue. Provide all customers with undivided attention while assisting them at the counters.
Maintain regular and reliable attendance and punctuality
Perform miscellaneous job-related duties as assigned
Must have a High School Diploma or G.E.D
Must be at least 18 years of age
Must have a valid drivers license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI/OUI in the past 5 years)
Minimum of 1 year face-to-face customer service experience required
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Aside from religious observance, must be able to work 40 hrs/week including weekends and holidays.
Must have basic to intermediate level of understanding on the computer.
Job ID 2017-213562
Category Customer Service/Support - Customer Service/Support
Airport / City Alamo - Maui