Enterprise Holdings Kahului Airport Alamo Rent A Car - Full Time Return Agent in Kahului, Hawaii

Overview:

Equal Opportunity Employer/Disability/Veterans

Alamo Rent A Car has an exciting opportunity for a Full Time Return Agent at the Kahului Airport location . The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

Qualifications:

  • Must have a High School Diploma or equivalent.

  • Must be at least 18 years of age

  • Minimum of 1 year experience handling customer service functions

  • Must have a valid driver's license with a satisfactory driving record ( no more than 3 moving violations in the last 3 yeas and no drug or alcohol related convictions in the last 5 years)

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Apart from religious observation, must be able to work a flexible 40 hours a week including weekends, nights, and holidays

Job ID 2017-208915

Location US-HI-Kahului

Category Customer Service/Support - Customer Service/Support

Airport / City Alamo - Maui