Enterprise Holdings Waikiki Alamo Full Time Customer Service Agent DISCOVERY BAY in Honolulu, Hawaii

Overview

Equal Opportunity Employer/Disability/Veterans

Alamo Rent A Car has an exciting opportunity for a Full Time Customer Service Agent position at the Discovery Bay, Waikiki location . This position will provide superior, friendly, and efficient customer service at their time of rental using the company approved service techniques. They perform all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

Responsibilities

  • Greets and answers customer questions and provides assistance based on each customer’s needs and requests

  • Ascertains customer satisfaction by gathering information and watching for body language, verbal and non-verbal actions by customer. Works immediately to completely satisfy customers

  • Identifies and attends to the customer by name, verifies rental agreement and reservation

  • Gives out business and/or customer comment cards to ensure customer loyalty and location’s pledge to customer service

  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes

  • Assists with vehicle checks, when time permits

  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty

  • Provides all customers with undivided attention while assisting them

  • Prepares any and all rental and return documents accurately and completely

  • Offers all customers assistance with directions, maps, local area information and appropriate return service information

  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges

  • Ensures that the return date and time on the rental agreement is accurate

  • Reviews all charges at the time of vehicle return to ensure customer’s complete satisfaction

  • Maintains the appearance of the rental counters and customer areas to present a neat and orderly image

  • Ensures a smooth and effective return service, and maintains work area in a safe and clean condition

  • When assigned, answers the telephone in a friendly, helpful and prompt manner

  • Maintains a regular and reliable level of attendance and punctuality

  • Performs miscellaneous job-related duties as assigned by a manager

Qualifications

  • Must have a High School Diploma or GED.

  • Must be at least 18 years old.

  • Minimum of 1 year experience handling customer service responsibilities.

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

  • Must be able to understand, read, write, and speak English.

  • Must have a valid driver's license (No more than 3 moving violations within the last 3 years and no DWI/DWI's within the last 5 years)

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work a flexible full time 40 hours per week schedule which will include weekends and holidays.

Location US-HI-Honolulu

Job ID 2017-218098

Category Customer Service/Support - Customer Service/Support

Airport / City Waikiki - Oahu