Enterprise Holdings Customer Service Return Agent - Part Time - Honolulu Airport in Honolulu, Hawaii
Equal Opportunity Employer/Disability/Veterans
National Car Rental at the Honolulu Airport has an exciting opportunity for a Part Time Return Agent (10-29 hrs/wk). The Return Agent provides superior, friendly, and efficient customer service during the rental return process while accurately completing all transactions in a quick and efficient manner. They perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customers to check for personal belongings. Identify any items found in the vehicle with a plate number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
Understand the damage loss report reporting procedure.
High School Diploma or G.E.D. required
Must be at least 18 years of age or older
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be able to work a 10-29 hours per week schedule including nights, weekends and holidays
Must have a valid driver's license with a satisfactory driving record
Job ID 2017-213524
Category Customer Service/Support - Customer Service/Support
Airport / City Honolulu Intl Airport - Oahu