Enterprise Holdings Customer Service Return Agent - Part Time - Honolulu Airport in Honolulu, Hawaii


Equal Opportunity Employer/Disability/Veterans

National Car Rental at the Honolulu Airport has an exciting opportunity for a Part Time Return Agent (10-29 hrs/wk). The Return Agent provides superior, friendly, and efficient customer service during the rental return process while accurately completing all transactions in a quick and efficient manner. They perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.


  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customers to check for personal belongings. Identify any items found in the vehicle with a plate number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

  • Understand the damage loss report reporting procedure.


  • High School Diploma or G.E.D. required

  • Must be at least 18 years of age or older

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Apart from religious observation, must be able to work a 10-29 hours per week schedule including nights, weekends and holidays

  • Must have a valid driver's license with a satisfactory driving record

Job ID 2017-213524

Location US-HI-Honolulu

Category Customer Service/Support - Customer Service/Support

Airport / City Honolulu Intl Airport - Oahu