Rental Sales Agent - Customer Service
Job ID: 2011-39841
Location: US-CA-Fresno
Category: Sales - Sales
Airport / City: Fresno Intl Airport
More information about this job:
Overview:
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Rental Sales Agent. The Rental Sales Agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Staring pay is $8.60/hr plus commission based on sales performance.
Responsibilities:
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Use company approved sales and service techniques when determining customer needs
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Offer optional products to meet customer wants and needs.
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Prepare all rental and return documents accurately and completely.
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Qualify each customer using our company rental requirement guidelines.
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Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
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Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
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Ensure that the return date and time on the rental agreement is accurate.
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Review all charges at the time of vehicle return.
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Prepare the Rental Agreement Folder with all required information.
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Answer the phones to assist customers in a friendly, helpful and prompt manner.
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Assist customers by effectively resolving all customer service issues.
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Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Qualifications:
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Must be at least 18 years old
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High School Diploma or G.E.D. required
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Must have a minimum of 2 years of commission or incentive based sales experience
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Must be authorized to work in the U.S. and not require sponsorship now or in the future.
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Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 3 years.
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No drug or alcohol related conviction on your driving record (i.e., DUI, DWI).
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Must be available to work between 6am - Midnight, including weekends. Shifts will vary between these hours.
Apply for this job:
* Apply for this job onlineWe are an Equal Opportunity Employer M/F/D/V.
