Enterprise Holdings Customer Service Representative in Fort Lauderdale, Florida

Overview:

Equal Opportunity Employer

This position pays $11/ hr

Schedule flexibility required-Weekly schedule 25 hours (Part-Time Position).

Alamo Rent A Car at the Fort Lauderdale Port Everglades location is looking for part-time customer service driven individuals to fill rental greeter agents/customer service agent positions. The Customer Service Agent provides superior, friendly, and efficient customer service at all aspects of the rental process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. The rental greeter agent position will provide professional, knowledgeable, and courteous service while accurately completing all transactions. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities:

  • Work pro-actively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.

  • Welcome members to the facility when they exit the bus or arrive on the lot.

  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.

  • Assist members with questions and concerns to minimize counter visits.

  • Communicate customer service issues to management.

  • Ensure that hang-tag information is completed correctly.

  • Maintain clean low mileage fleet mix requirements.

  • Maintain Emerald Aisle for cleanliness.

  • Thank member for their business.

  • Provide upgraded vehicles on request.

  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Qualifications:

  • Must be at least 18 years of age

  • High School Diploma or G.E.D.

  • Minimum of 1 year experience handling customer service functions

  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; knowledge of Odyssey system a plus

  • Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Job ID 2017-197712

Location US - FL - Fort Lauderdale

Category Customer Service/Support - Customer Service/Support

Airport / City Ft. Lauderdale