National Car Rental Jobshttp://jobs.nationalcar.com2012-05-22 07:58:41.757967USAEl PasoPart Time Return Agent / Handheld - El Paso Airport Job ID: 2012-60970 Location: US-TX-El Paso Category: Customer Service/Support - Customer Service/Support Airport / City: El Paso Airport More information about this job: Overview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees We are currently looking to add someone to our Return Agent team at the El Paso Airport! This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions. Responsibilities: * Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. * Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. * Advise and review rental charges; and provide an accurate receipt to the customer. Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. * Complete return transactions with 100% accuracy. * Inquire about service, satisfaction and document dissatisfaction. * Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. * Use of proper statement to determine if vehicle is being returned with full tank of gas. * Complete a service alert for any mechanical and or body damage communicated by the customers. * Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. * Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. * Keep lot organized for ease of access and traffic flow. * Management reserves the right to modify, change or delete duties assigned. Qualifications: * Must be at least 18 years old * High School Diploma or G.E.D. required * Minimum of 1 year customer service experience * Must have basic computer skills * Must have a valid driver's license with no more than 2 moving violations within the last 3 years * No drug or alcohol related convictions on driving record in the last 3 years * Must be able to speak, understand, read and write English. * Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing * Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future * Must be comfortable with working at maximum 25 hours per week * Must be comfortable with the starting pay of $9/hour * Apart from religious observation, must be able to work all of the following varying shift/schedule(s): * Mon-Sun 5:30 am-11:00 am * Mon-Sun 11:00 am - 4:00pm * Mon-Sun 4:00 pm - 9:00 pm * Mon-Sun 9:00 pm - 1:00 am Apply for this job: * Apply for this job online</font color="#008000">We are an Equal Opportunity Employer M/F/D/V.2012-05-17 19:37:49United StatesNational Car Rental/Alamo Rent A CarTexas2012-60970TXEl Paso, TX28766374http://jobs.nationalcar.com/xml/28766374/jobUSAEl PasoPart Time Greeter - El Paso Airport Job ID: 2012-60968 Location: US-TX-El Paso Category: Customer Service/Support - Customer Service/Support Airport / City: El Paso Airport More information about this job: Overview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Greeter at the El Paso Airport. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. Responsibilities: * Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply. * Welcome members to the facility when they exit the bus or arrive on the lot. * Direct customers to exit booth, provide local directions and maps and provide return directions where applicable. * Assist members with questions and concerns to minimize counter visits. * Communicate customer service issues to management. * Ensure that hangtag information is completed correctly. * Maintain clean low mileage fleet mix requirements. * Maintain Emerald Aisle for cleanliness. * Thank member for their business. * Provide upgraded vehicles on request. * Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers. Qualifications: * Must be at least 18 years of age * High School Diploma or G.E.D. * Minimum of 1 year experience handling customer service functions * A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; knowledge of Odyssey system a plus * Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related conviction on driving record in the past 3 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Must be able to speak, understand, read and write English. * Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing * Must be comfortable with working at maximum 25 hours per week * Must be comfortable with the starting pay of $9/hour * Apart from religious observation, must be able to work all of the following varying shift/schedule(s): * Mon-Sun 5:30 am-11:00 am * Mon-Sun 11:00 am - 4:00pm * Mon-Sun 4:00 pm - 9:00 pm * Mon-Sun 9:00 pm - 1:00 am Apply for this job: * Apply for this job online</font color="#008000">We are an Equal Opportunity Employer M/F/D/V.2012-05-17 19:37:13United StatesNational Car Rental/Alamo Rent A CarTexas2012-60968TXEl Paso, TX28766348http://jobs.nationalcar.com/xml/28766348/job