Enterprise Holdings Full Time Exit Booth Agent Boston Logan Airport in East Boston, Massachusetts

Overview:

Equal Opportunity Employer/Disability/Veterans

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Our Boston Logan Airport operation is in need of an Exit Booth Agent. The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

The starting rate of pay for this position is $12.50/hour with potential for a monthly customer service bonus. The required schedule is Wednesday, Thursday, Friday, Saturday and Sunday from 3pm-11:30pm with a 30 minute break each day. A comprehensive benefits package is available including Health, Vision and Dental Insurance, vacation time and 401(k) with company match.

Responsibilities:

  • Prepare all rental documents accurately and completely.

  • Verify car information and VIN number for security and car control.

  • Provide additional service to Emerald Aisle members by offering our refueling option.

  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.

  • Provide all customers with undivided attention while assisting them at the exit booth.

  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Qualifications:

  • Must be at least 18 years of age

  • Must have a High School Diploma or GED

  • Must have at least 6 months of prior customer service and/or sales experience

  • Must have a basic level experience and understanding of a PC and Microsoft Office products

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Apart from religious observation, must be able to workWednesday, Thursday, Friday, Saturday and Sunday from 3pm-11:30pm with a 30 minute break each day

Job ID 2017-208841

Location US-MA-East Boston

Category Customer Service/Support - Customer Service/Support

Airport / City Logan International Airport