National Car Rental Jobshttp://jobs.nationalcar.com2012-05-22 07:52:17.881911USAE. ElmhurstFT Return Agent (National) - LGA Airport Job ID: 2012-60559 Location: US-NY-E. Elmhurst Category: Customer Service/Support - Customer Service/Support Airport / City: La Guardia Airport More information about this job: Overview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National Car Rental has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. Responsibilities: * Greet all customers using prescribed, appropriate dialogue as they arrive on the lot. * Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found. * Advise and review rental charges; and provide an accurate receipt to the customer. * Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. * Inquire about service, satisfaction and document dissatisfaction. * Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report. * Use of proper statement to determine if vehicle is being returned with full tank of gas. * Complete a service alert for any mechanical and or body damage communicated by the customers. * Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location. * Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location. * Keep lot organized for ease of access and traffic flow. * Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages. * Understand the damage loss report reporting procedure. Qualifications: * Must be at least 18 years of age * Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI) * Minimum of 1 year experience handling customer service functions. * Must be authorized to work in the U.S. and not require sponsorship by our company now or in the future * Must be willing to accept $9.25 an hour * Apart from religious observations, you must be able to work40 hours a week including nights and weekends Apply for this job: * Apply for this job online</font color="#008000">We are an Equal Opportunity Employer M/F/D/V.2012-05-11 20:38:04United StatesNational Car Rental/Alamo Rent A CarNew York2012-60559NYE. Elmhurst, NY28641540http://jobs.nationalcar.com/xml/28641540/jobUSAE. ElmhurstPart-Time Greeter (National) - LaGuardia Airport Job ID: 2012-60560 Location: US-NY-E. Elmhurst Category: Customer Service/Support - Customer Service/Support Airport / City: La Guardia Airport More information about this job: Overview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. National and Alamo has an exciting opportunity for a Greeter. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. Responsibilities: * Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply. * Welcome members to the facility when they exit the bus or arrive on the lot. * Direct customers to exit booth, provide local directions and maps and provide return directions where applicable. * Assist members with questions and concerns to minimize counter visits. * Communicate customer service issues to management. * Ensure that hangtag information is completed correctly. * Maintain clean low mileage fleet mix requirements. * Maintain Emerald Aisle for cleanliness. * Thank member for their business. * Provide upgraded vehicles on request. * Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers. Qualifications: * Must be at least 18 years of age * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years * No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI) * Minimum of 1 year experience handling customer service functions * Must be authorized to work in the U.S. and not require sponsorship by our company now or in the future * Must be willing to accept $8.00 per hour * Apart from religious observations,must be available to work 25 hours a week including weekends Apply for this job: * Apply for this job online</font color="#008000">We are an Equal Opportunity Employer M/F/D/V.2012-05-11 20:37:49United StatesNational Car Rental/Alamo Rent A CarNew York2012-60560NYE. Elmhurst, NY28641535http://jobs.nationalcar.com/xml/28641535/job