[{"country_short": "USA", "city": "E. Elmhurst", "description": "FT Return Agent (National) - LGA Airport\n\n\n\nJob ID: 2012-60559\nLocation: US-NY-E. Elmhurst\n\nCategory: Customer Service/Support - Customer Service/Support\nAirport / City: La Guardia Airport\nMore information about this job:\nOverview:\n\nGet on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.\n\nWe are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.\n\nOur philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.\n\nNational Car Rental has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.\nResponsibilities:\n\n* \nGreet all customers using prescribed, appropriate dialogue as they arrive on the lot.\n* Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.\n* Advise and review rental charges; and provide an accurate receipt to the customer.\n* Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.\n* Inquire about service, satisfaction and document dissatisfaction.\n* Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.\n* Use of proper statement to determine if vehicle is being returned with full tank of gas.\n* Complete a service alert for any mechanical and or body damage communicated by the customers.\n* Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.\n* Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.\n* Keep lot organized for ease of access and traffic flow.\n* Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.\n* Understand the damage loss report reporting procedure.\nQualifications:\n\n* \nMust be at least 18 years of age\n* \nMust have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)\n* \nMinimum of 1 year experience handling customer service functions.\n* Must be authorized to work in the U.S. and not require sponsorship by our company now or in the future\n* \n\nMust be willing to accept $9.25 an hour\n* \n\nApart from religious observations, you must be able to work40 hours a week including nights and weekends\nApply for this job:\n\n* Apply for this job online</font color=\"#008000\">We are an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-11 20:38:04", "url": "http://jobs.nationalcar.com/xml/28641540/job", "country": "United States", "company": "National Car Rental/Alamo Rent A Car", "title": "FT Return Agent (National) - LGA Airport", "reqid": "2012-60559", "state": "New York", "state_short": "NY", "location": "E. Elmhurst, NY", "uid": 28641540}, {"country_short": "USA", "city": "E. Elmhurst", "description": "Part-Time Greeter (National) - LaGuardia Airport\n\n\n\nJob ID: 2012-60560\nLocation: US-NY-E. Elmhurst\n\nCategory: Customer Service/Support - Customer Service/Support\nAirport / City: La Guardia Airport\nMore information about this job:\nOverview:\n\nGet on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.\n\nWe are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.\n\nOur philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.\n\nNational and Alamo has an exciting opportunity for a Greeter. The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.\nResponsibilities:\n\n* \nWork proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.\n* \nWelcome members to the facility when they exit the bus or arrive on the lot.\n* \nDirect customers to exit booth, provide local directions and maps and provide return directions where applicable.\n* \nAssist members with questions and concerns to minimize counter visits.\n* \nCommunicate customer service issues to management.\n* \nEnsure that hangtag information is completed correctly.\n* \nMaintain clean low mileage fleet mix requirements.\n* \nMaintain Emerald Aisle for cleanliness.\n* \nThank member for their business.\n* \nProvide upgraded vehicles on request.\n* \nPerform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.\nQualifications:\n\n* \nMust be at least 18 years of age\n* \nMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years \n* \n\nNo drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)\n* Minimum of 1 year experience handling customer service functions\n* Must be authorized to work in the U.S. and not require sponsorship by our company now or in the future\n* Must be willing to accept $8.00 per hour\n* \n\nApart from religious observations,must be available to work 25 hours a week including weekends\nApply for this job:\n\n* Apply for this job online</font color=\"#008000\">We are an Equal Opportunity Employer M/F/D/V.", "date_new": "2012-05-11 20:37:49", "url": "http://jobs.nationalcar.com/xml/28641535/job", "country": "United States", "company": "National Car Rental/Alamo Rent A Car", "title": "Part-Time Greeter (National) - LaGuardia Airport", "reqid": "2012-60560", "state": "New York", "state_short": "NY", "location": "E. Elmhurst, NY", "uid": 28641535}]