Enterprise Holdings Exit Booth Agent - DFW Airport in Dallas, Texas
Equal Opportunity Employer/Disability/Veterans
Get on the #FastTrack with Enterprise Holdings! National and Alamo has an exciting opportunity for a Customer Service Agent in our Exit Booth at the DFW Airport in Dallas, TX! The Exit Booth Agent provides superior, friendly, efficient customer service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
Pay: $11.00/hr + Monthly Bonuses
This is a full-time position with benefits, reporting to DFW Airport (no security clearance required)
Prepare all rental documents accurately and completely.
Verify car information and VIN number for security and car control.
Provide additional service to customers by offering our refueling option.
Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
Provide all customers with undivided attention while assisting them at the exit booth.
Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
Must be at least 18 years of age
High School Diploma or G.E.D required
Minimum of 1 year experience handling customer service functions preferred
Minimum of 6 months sales experience in a customer service or retail environment preferred
Must live within the Dallas/Fort Worth and surrounding area
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
Must be authorized to work in the United States
Must not now or in the future require work authorization sponsorship from our company for an employment-based work permit or other work authorization document
Must be able to work a flexible shift to include days, nights and weekends - schedules determined by shift bid process, based on seniority
Must have a valid driver's license with no more than 1 moving violation and/or at-fault accidents on driving record within the past 3 years
Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Job ID 2016-190175
Category Customer Service/Support - Customer Service/Support
Airport / City DFW Dallas/ Ft. Worth Airport