Enterprise Holdings Customer Service Greeter O'Hare Airport in Chicago, Illinois

Overview:

Equal Opportunity Employer

Alamo Rent a Car and National Car Rental have an exciting opportunity for a Customer Service Greeter at O'Hare Airport. It is a part-time position. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Customer Service Greeter serves as a brand ambassador providing superior, friendly, and efficient service during all aspects of the rental car process; greeting and fulfilling Alamo and National customer loyalty member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities:

  • Work proactively with fellow employees and managers to ensure proper vehicle supply.

  • Welcome customers to the facility when they exit the bus or arrive on the lot.

  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.

  • Assist with questions and concerns to minimize counter visits.

  • Communicate customer service issues to management.

  • Ensure that hangtag information is completed correctly.

  • Maintain clean low mileage fleet mix requirements.

  • Maintain Emerald Aisle for cleanliness.

  • Thank Alamo and National customer loyalty member for their business.

  • Provide upgraded vehicles on request.

  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

  • Moderate physical activity which requires handling of objects up to 25 pounds with long periods of standing and walking.

Qualifications:

  • Must be at least 18 years of age

  • 1+ year handling customer service functions preferred

  • Must have a current valid driver's license with no more than 1 moving violation and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on record within the past 3 years (DUI/DWI).

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be willing to work for a starting pay of $12.00/hour.

  • Must be available to work late evenings and weekends with some overnight hours possible.

Job ID 2017-200273

Location US - IL - Chicago

Category Customer Service/Support - Customer Service/Support

Airport / City Chicago O'Hare Intl Arpt